TERMS OF SERVICE
These Terms of Service (“Terms”) govern your access to and use of the website social-worx.com, together with any related content, services, features, products, software, consultations, account support, campaigns, and digital services provided by SocialWorx LTD (“SocialWorx”, “we”, “us”, or “our”) through the website or otherwise (collectively, the “Services”).
By accessing the Website, placing an order, making a payment, requesting activation, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or the Services.
Your use of the Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
1. ELIGIBILITY AND AUTHORITY
You represent and warrant that:
1.1 You are at least 18 years old, or otherwise legally capable of entering into a binding contract under applicable law.
1.2 All information you provide to SocialWorx is accurate, complete, and kept up to date.
1.3 You will use the Website and the Services only for lawful purposes and in compliance with applicable laws, regulations, and platform rules.
1.4 If you purchase Services on behalf of a company, brand, agency, or any other person or entity, you have full authority to bind that person or entity to these Terms.
2. DESCRIPTION OF SERVICES
SocialWorx provides managed digital services relating to social media growth and related account support, including, where applicable:
2.1 campaign setup and activation;
2.2 managed account growth services;
2.3 audience targeting and campaign optimisation;
2.4 consulting, strategy, audits, and recommendations;
2.5 client support and account-related assistance; and
2.6 any other digital services, deliverables, or support described on the Website, in a proposal, in checkout materials, in email communications, or in an individual offer.
The exact scope of the Services depends on the plan, package, proposal, custom arrangement, or order accepted by SocialWorx.
3. ORDERS AND SERVICE ACTIVATION
3.1 When you place an order, you are making an offer to purchase Services from SocialWorx.
3.2 SocialWorx may accept, reject, delay, pause, or cancel any order at its discretion, including where account eligibility, platform compatibility, risk controls, operational capacity, fraud screening, or payment confirmation require review.
3.3 Your order is not considered fully activated until payment has been received and, where applicable, all requested onboarding information, required materials, approvals, and access details have been provided.
3.4 Some Services may begin immediately after purchase or shortly after activation. By requesting immediate activation, setup, campaign launch, priority handling, or other early commencement of the Services, you expressly request that SocialWorx begin performance before the end of any otherwise applicable cancellation period.
4. CLIENT RESPONSIBILITIES
You are solely responsible for:
4.1 providing accurate account, contact, billing, and onboarding information;
4.2 ensuring that you own or are authorised to control the account, brand, business, or digital asset for which you purchase Services;
4.3 providing all materials, credentials, approvals, content, and instructions reasonably required to perform the Services;
4.4 ensuring that your account, content, offers, and activities comply with applicable law and with the rules, policies, and community guidelines of all relevant third-party platforms; and
4.5 promptly informing SocialWorx of any restriction, security issue, suspension, lockout, limitation, or material change affecting your account or the Services.
You acknowledge that delays, reduced performance, or inability to perform may result from incomplete onboarding, inaccurate information, lack of cooperation, platform limitations, security challenges, verification requests, or changes made by you or by third-party platforms.
5. ACCOUNT ACCESS AND CREDENTIALS
5.1 Certain Services may require access to your social media account, communication channels, analytics tools, or related systems.
5.2 You remain responsible for the lawful use of any account for which you purchase Services and for ensuring that you are authorised to grant access or provide materials relating to that account.
5.3 You are responsible for maintaining the security of your credentials outside SocialWorx’s control.
5.4 You must promptly notify SocialWorx of any unauthorised access, password change, security breach, account limitation, verification challenge, or loss of access that may affect the Services.
5.5 SocialWorx is not liable for delays, interruptions, limitations, or performance issues caused by third-party platform restrictions, credential changes, account lockouts, failed verification, security reviews, or your failure to provide or maintain required access.
6. CLIENT CONTENT AND MATERIALS
6.1 Any text, images, videos, branding, instructions, data, access credentials, creative assets, links, account details, or other materials you provide to SocialWorx (“Client Materials”) remain your property or the property of their respective owners.
6.2 You represent and warrant that:
(a) you have the right to provide the Client Materials to SocialWorx;
(b) the Client Materials do not infringe any third-party rights;
(c) the Client Materials do not contain unlawful, defamatory, fraudulent, infringing, harmful, or malicious content; and
(d) SocialWorx’s use of the Client Materials for the purpose of delivering the Services will not violate applicable law.
6.3 You grant SocialWorx a limited, non-exclusive, worldwide, royalty-free licence to access, use, reproduce, adapt, transmit, and process the Client Materials solely as reasonably necessary to provide, administer, support, improve, and document the Services.
7. FEES AND PAYMENT
7.1 By purchasing any Service, you agree to pay all applicable charges, including subscription fees, recurring fees, setup fees, activation fees, one-time fees, custom fees, taxes, and any other amounts disclosed at checkout, in a proposal, in an invoice, or in other written communications from SocialWorx.
7.2 Unless otherwise stated, all fees are charged in advance.
7.3 You authorise SocialWorx and its payment processors to charge your selected payment method for all sums due in connection with your order or subscription.
7.4 If payment is declined, reversed, disputed, flagged, or not received in full, SocialWorx may suspend activation, delay onboarding, pause the Services, revoke access, or cancel the order.
7.5 SocialWorx may change its pricing, packages, and billing terms at any time for future purchases or future renewal periods, subject to applicable law and any notice requirements that may apply.
8. SUBSCRIPTIONS AND AUTOMATIC RENEWAL
8.1 Some SocialWorx Services are offered on a subscription basis, including monthly, quarterly, annual, or other recurring billing cycles.
8.2 Unless expressly stated otherwise at the time of purchase, subscriptions automatically renew for successive billing periods using the payment method on file at the then-current applicable rate.
8.3 By purchasing a subscription, you agree that:
(a) your subscription may renew automatically until cancelled;
(b) SocialWorx may charge the applicable renewal fee, together with any taxes or mandatory charges, where applicable; and
(c) cancellation stops future renewals only and does not cancel or refund any billing period that has already started.
8.4 You may cancel a subscription before the next billing date by following the instructions provided by SocialWorx or by sending a written request through the contact details listed on the Website.
8.5 Where applicable law requires additional notices, cooling-off rights, reminders, or other subscription-related consumer protections, those rights and obligations apply only to the extent required by law.
9. CANCELLATION OF SERVICES AND NO-REFUND POLICY
9.1 SocialWorx operates a strict no-refund policy. All purchases are final.
9.2 As a general rule, SocialWorx does not provide refunds, partial refunds, credits, compensation, goodwill reimbursements, or billing adjustments for:
(a) subscriptions;
(b) setup fees;
(c) activation fees;
(d) one-time fees;
(e) recurring fees;
(f) prepaid billing periods; or
(g) Services that have been activated, started, scheduled, queued for delivery, reserved, partially delivered, or fully delivered.
9.3 If a Service has been activated, started, scheduled, reserved for the client, queued for delivery, partially performed, or fully performed, the corresponding fees are non-refundable.
9.4 Cancellation of a subscription, discontinuation of the Services, or a decision not to proceed after purchase does not create any right to a refund for any billing period that has already started.
9.5 If you request immediate activation, immediate setup, campaign launch, priority handling, resource reservation, or any other early commencement of the Services, you agree that SocialWorx may begin performance immediately after purchase or order activation.
9.6 Where applicable, you also acknowledge that, to the extent permitted by applicable law, any right to cancel may be lost once the Services have been fully performed.
9.7 Any chargeback, payment reversal, or payment dispute initiated without first attempting to resolve the matter directly with SocialWorx may result in suspension of Services, account restrictions, dispute response, recovery action, and any other lawful protective measures available to SocialWorx.
9.8 Nothing in these Terms limits any mandatory consumer rights or remedies that may apply under applicable law, including where cancellation rights, proportionate reimbursement, or other remedies must be provided by law.
10. NO GUARANTEE OF RESULTS
10.1 SocialWorx provides Services on a professional, reasonable-efforts basis. However, SocialWorx does not guarantee any specific outcome, including:
(a) any particular number of followers;
(b) any specific engagement rate;
(c) any level of reach, views, clicks, enquiries, leads, sales, or revenue;
(d) uninterrupted or continuous account growth;
(e) the absence of warnings, restrictions, verification checks, or enforcement action by third-party platforms; or
(f) the continued effectiveness of any campaign, strategy, or method over time.
10.2 Results depend on many factors outside SocialWorx’s control, including account history, content quality, niche, competition, seasonality, audience behaviour, platform algorithm changes, platform policy changes, technical limitations, and your own actions.
11. THIRD-PARTY PLATFORMS
11.1 SocialWorx is not Instagram, TikTok, Meta, X, YouTube, or any other third-party platform, and is not endorsed by, sponsored by, operated by, or officially affiliated with them unless expressly stated otherwise in writing.
11.2 You acknowledge that the Services may depend on third-party platforms, tools, systems, APIs, communications infrastructure, and policies outside SocialWorx’s control.
11.3 SocialWorx is not liable for any action, inaction, restriction, suspension, lockout, platform decision, technical issue, policy change, interface change, API change, enforcement step, or account limitation imposed by any third-party platform.
11.4 You are solely responsible for complying with the terms, policies, community standards, advertising rules, and account requirements of all third-party platforms you use.
12. INTELLECTUAL PROPERTY
12.1 The Website and all elements of the Services, including branding, logos, names, designs, text, graphics, interfaces, software, systems, methods, commercial materials, templates, and proprietary know-how, are owned by SocialWorx or its licensors and are protected by applicable intellectual property laws.
12.2 Except as expressly stated in these Terms, nothing grants you any right, title, licence, or interest in or to SocialWorx’s intellectual property.
12.3 You may not copy, reproduce, republish, sell, resell, modify, distribute, exploit, reverse engineer, or create derivative works from any part of the Website or the Services without SocialWorx’s prior written consent.
13. ACCEPTABLE USE
You must not:
13.1 use the Website or Services for unlawful, fraudulent, abusive, misleading, harmful, or infringing purposes;
13.2 use the Services in connection with spam, harassment, impersonation, scams, or unlawful marketing practices;
13.3 request, encourage, or require SocialWorx to act in a way that, in SocialWorx’s reasonable opinion, would create legal, operational, platform, reputational, or security risk;
13.4 interfere with or disrupt the Website, the Services, payment flows, communications systems, support processes, or any related infrastructure;
13.5 use bots, scraping, malware, exploits, or unauthorised automation against the Website; or
13.6 attempt to gain unauthorised access to any account, system, dashboard, server, database, or internal tool used by SocialWorx.
14. SUSPENSION AND TERMINATION
14.1 SocialWorx may suspend, restrict, pause, or terminate access to the Website or Services, with or without notice, if:
(a) you breach these Terms;
(b) payment is not received or is disputed;
(c) you provide false, incomplete, or misleading information;
(d) your conduct creates fraud, abuse, security, legal, operational, or reputational risk;
(e) your account, content, offer, or activity appears to violate law or platform rules; or
(f) continued performance becomes impossible, impractical, or commercially unreasonable for technical, legal, regulatory, platform, or operational reasons.
14.2 Suspension or termination does not affect any accrued rights, outstanding payment obligations, or rights of action arising before termination.
14.3 Where a breach is capable of remedy, SocialWorx may, but is not obliged to, allow you an opportunity to cure the breach.
15. DISCLAIMERS
15.1 To the maximum extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis.
15.2 SocialWorx disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, uninterrupted availability, or error-free operation.
15.3 SocialWorx does not warrant that the Website or Services will always be available, secure, uninterrupted, timely, or free from bugs, delays, or third-party interference.
16. LIMITATION OF LIABILITY
16.1 To the maximum extent permitted by law, SocialWorx and its directors, officers, employees, contractors, service providers, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of anticipated savings, loss of data, or account restrictions imposed by third parties.
16.2 To the maximum extent permitted by law, SocialWorx’s total aggregate liability arising out of or relating to the Website, the Services, or these Terms shall not exceed the total amount actually paid by you to SocialWorx for the relevant Services during the twelve (12) months immediately preceding the event giving rise to the claim.
16.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
17. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SocialWorx and its directors, officers, employees, contractors, agents, and licensors from and against any claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:
17.1 your use of the Website or Services;
17.2 your breach of these Terms;
17.3 your Client Materials;
17.4 your account, content, instructions, or activities;
17.5 your violation of applicable law; or
17.6 your infringement or misappropriation of any third-party rights.
18. PRIVACY AND DATA
18.1 SocialWorx processes personal data in accordance with its Privacy Policy and applicable data protection law.
18.2 You are responsible for ensuring that any personal data, account data, or third-party information you provide to SocialWorx has been collected and shared lawfully.
18.3 Where relevant, you acknowledge that SocialWorx may use third-party providers, communications tools, analytics tools, payment processors, and hosting providers in connection with the Services.
19. CHANGES TO THESE TERMS
19.1 SocialWorx may update, modify, or replace these Terms at any time.
19.2 The updated version becomes effective when posted on the Website, unless a later effective date is stated.
19.3 By continuing to use the Website or Services after revised Terms become effective, you agree to the updated Terms.
20. GENERAL TERMS
20.1 These Terms constitute the entire agreement between you and SocialWorx regarding the Website and the Services, except for any separate written agreement expressly entered into between you and SocialWorx.
20.2 If any provision of these Terms is found unlawful, invalid, or unenforceable, the remaining provisions remain in full force and effect.
20.3 SocialWorx’s failure to enforce any right or provision of these Terms does not waive that right or provision.
20.4 You may not assign or transfer your rights or obligations under these Terms without SocialWorx’s prior written consent. SocialWorx may assign or transfer its rights and obligations under these Terms as part of a business transfer, restructuring, subcontracting arrangement, or operational change.
21. GOVERNING LAW AND JURISDICTION
21.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, unless mandatory law in your place of residence provides otherwise.
21.2 Subject to any mandatory consumer rights to bring claims in another competent forum, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Website, or the Services.
22. CONTACT DETAILS
If you have any questions about these Terms, please contact:
SocialWorx LTD
Website: social-worx.com
Email: socialworx.io@gmail.com
