Frequently Asked Questions
+ What is SocialWorx?
SocialWorx is a managed social media service for Instagram and TikTok.
The service combines audience targeting, real mobile devices, ongoing optimisation and support.
Your plan determines the level of targeting, optimisation and support included.
There is no long-term contract and you can cancel future renewals according to the cancellation terms of your plan.
+ Can I still use my account while using SocialWorx?
Yes. You keep control of your Instagram or TikTok account and can continue posting content, replying to messages and managing your profile as usual.
SocialWorx works alongside your normal account activity.
Your content, profile decisions and communication with your audience remain under your control.
+ Why do I need to connect my account?
Some SocialWorx services require your Instagram or TikTok account to be connected before we can get started.
This allows us to activate the service for your account and selected plan.
During the connection process, Instagram or TikTok may ask you to confirm a new login or complete an additional security check.
We’ll explain what’s needed before we start, so you know exactly what to expect.
+ How does the SocialWorx technology work?
SocialWorx uses real mobile devices as part of how the service works.
We tailor the service around your platform, plan and the audience you want to reach.
We can review and adjust the targeting over time if your goals or preferred audience change.
+ Is there any risk when connecting my social media account?
When an account is connected from a new device, Instagram or TikTok may sometimes ask for an extra security check.
This can be part of the platform’s normal account security process.
We recommend keeping your recovery information up to date and using the security features available for your account.
Platform security requirements can change, so additional verification may occasionally be requested.
+ Do you guarantee specific results?
We can’t promise a specific number of followers, views or engagements because every account is different.
Results can be influenced by things such as the age and history of your account, how active it is, how often you post, the performance of your Reels and Stories, existing likes and engagement, your niche, content quality, competition and how your audience responds.
How actively you engage with your own audience can also make a difference. Posting consistently, replying to comments and messages, sharing Stories and Reels, and keeping your account active can all support stronger overall performance.
Platform algorithms and account conditions can also change over time, which is why results naturally vary from one account to another.
Our role is to manage the targeting and ongoing optimisation included in your plan and adjust the approach where needed.
+ What if my audience targeting does not feel right?
We build the initial targeting around the niche and audience preferences you share with us.
If the audience does not feel right, contact us and send us a few examples of what you would prefer.
We can review the targeting with you and make adjustments where needed.
+ How does “cancel anytime” work?
You are not required to commit to a long-term contract.
If you want to stop your subscription, contact our support team before your next renewal according to the cancellation terms of your plan.
You can reach us at contact@social-worx.com .
Cancelling stops future renewals. Any refund eligibility is governed by the terms that apply to your purchase.
+ How can I upgrade or downgrade my plan?
You can request a plan change by contacting our support team.
We’ll explain the available options and when the new plan and price will take effect.
Email: contact@social-worx.com
+ Can I choose my subscription billing date?
Your initial billing date is normally based on the date your subscription begins.
If you would like to change your billing date, contact us and we’ll confirm whether the requested change is available for your subscription.
Your subscription renews according to the billing cycle you selected, monthly, every 6 months or annually, until future renewals are cancelled.
+ Why am I asked to verify a login attempt?
When your account is first connected, the platform may recognise it as a new device.
Instagram or TikTok may then request additional verification as part of their normal account security process.
If verification is requested, follow the platform instructions and only approve a login you recognise as part of your SocialWorx connection.
+ Can I use SocialWorx with two-factor authentication enabled?
In many cases, yes.
Additional verification may be required when your account is first connected or when the platform requests a new security check.
We recommend keeping your account security features enabled whenever possible.
+ Can I keep my account private?
This depends on the platform and the service options available for your account.
A public profile generally allows more people to view your content without first requesting access, while a private profile limits who can see it.
If you’re unsure which option is best for your account, just ask us before getting started.
+ Do you have an affiliate program?
We offer referral options and loyalty benefits for eligible clients.
Contact us for current program details:
Choose Your Plan and Get Started
Now that you know how the service works, choose a plan that fits your goals and continue with a clear, structured setup.
