Frequently Asked Questions
+ What is SocialWorx?
SocialWorx is a managed social media service for Instagram and TikTok.
The service combines account setup, audience targeting configuration, dedicated mobile-device technology, ongoing optimisation and support.
Your plan determines the level of service and configuration provided to your account.
There is no long-term contract and you can cancel your subscription according to the cancellation terms of your plan.
+ Can I still use my account while using SocialWorx?
Yes. You keep control of your Instagram or TikTok account and can continue posting content, replying to messages and managing your profile as usual.
SocialWorx operates as a managed service alongside your normal account activity.
Your content, profile decisions and communication with your audience remain under your control.
+ Why is account access required?
Some SocialWorx services require your Instagram or TikTok account to be connected during setup.
This allows us to configure the service for your account and selected plan.
During the connection process, the platform may ask you to confirm a new login or complete an additional security check.
We explain the required setup steps before the service begins so you know what access is needed.
+ How does the SocialWorx technology work?
SocialWorx uses dedicated mobile-device technology as part of its service infrastructure.
Your service is configured according to your selected platform, plan, audience preferences and account settings.
Configuration can be reviewed and adjusted during your subscription when your goals or targeting preferences change.
+ Is there any risk when connecting my social media account?
Connecting an account to any third-party service can involve platform, login and security considerations.
Instagram and TikTok may request additional verification when an account is accessed from a new device or environment.
You should always keep your own account recovery information current, use available security features and follow the applicable platform terms and guidelines.
SocialWorx cannot guarantee that a social platform will never request additional verification or change how third-party services are treated.
+ Do you guarantee specific results?
No. SocialWorx does not guarantee a specific number of followers, views, engagements or other account results.
Social media performance depends on many factors including your niche, content quality, profile, audience, competition and changes made by the platform.
We provide the service and targeting configuration included in your selected plan, but individual results will vary.
+ What if my audience targeting does not feel right?
Targeting is initially configured using the information and audience preferences you provide during setup.
If the audience does not match your expectations, contact us and send examples that help explain what you would like to change.
We can review your targeting preferences and adjust the configuration where appropriate.
+ How does “cancel anytime” work?
You are not required to commit to a long-term contract.
If you want to stop your subscription, contact our support team before your next renewal according to the cancellation terms of your plan.
A member of our team can assist you at contact@social-worx.com .
Cancelling stops future renewals. Any refund eligibility is governed by the terms that apply to your purchase.
+ How can I upgrade or downgrade my plan?
You can request a plan change by contacting our support team.
We will explain the available options and when the new plan and price will take effect.
Email: contact@social-worx.com
+ Can I choose my subscription billing date?
Your initial billing date is normally based on the date your subscription begins.
If you would like to change your billing date, contact us and we will confirm whether the requested change is available for your subscription.
Your plan remains a recurring monthly subscription until it is cancelled.
+ Why am I asked to verify a login attempt?
During setup, your account may be connected from a device or environment that the platform has not previously recognised.
Instagram or TikTok may therefore request additional verification as part of their normal account-security process.
If verification is required, follow the instructions shown by the platform and only approve a login that you recognise as part of your SocialWorx setup.
+ Can I use SocialWorx with two-factor authentication enabled?
In many cases, yes.
Additional verification may be required when your account is first connected or when the platform requests a new security check.
We recommend keeping the security features available for your account enabled whenever they are compatible with your setup.
+ Can I keep my account private?
This depends on the platform and the service configuration available for your account.
A public profile generally allows more people to view your content without first requesting access, while a private profile limits who can see it.
If you are unsure which setting is appropriate for your account, contact us before setup.
+ Do you have an affiliate program?
We offer referral options and loyalty benefits for eligible clients.
Contact us for current program details:
Choose Your Plan and Get Started
Now that you know how the service works, choose a plan that fits your goals and continue with a clear, structured setup.
