TERMS OF SERVICE
These Terms of Service (“Terms”) govern your access to and use of social-worx.com, together with the social media services, account support, features, products and other digital services provided by SocialWorx LTD (“SocialWorx”, “we”, “us” or “our”) through the Website or otherwise (collectively, the “Services”).
By accessing the Website, placing an order, making a payment, requesting activation or otherwise using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or the Services.
Your use of the Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference.
1. ELIGIBILITY AND AUTHORITY
You represent and warrant that:
1.1 You are at least 18 years old, or otherwise legally capable of entering into a binding contract under applicable law.
1.2 All information you provide to SocialWorx is accurate, complete and kept up to date.
1.3 You will use the Website and the Services only for lawful purposes and in compliance with applicable laws, regulations and platform rules.
1.4 If you purchase Services on behalf of a company, brand, agency or any other person or entity, you have full authority to bind that person or entity to these Terms.
2. DESCRIPTION OF SERVICES
SocialWorx provides managed digital services relating to social media growth and account support, including, where applicable:
2.1 managed social media growth services;
2.2 audience targeting and ongoing optimisation;
2.3 service connection and activation;
2.4 targeting reviews and adjustments;
2.5 client support and account-related assistance;
2.6 service delivery using SocialWorx infrastructure, including real mobile devices where applicable; and
2.7 any other digital services or support specifically described on the Website, at checkout, in email communications or in an individual written offer.
The exact scope of the Services depends on the plan, package, custom arrangement or order accepted by SocialWorx.
3. ORDERS AND SERVICE ACTIVATION
3.1 When you place an order, you are making an offer to purchase Services from SocialWorx.
3.2 SocialWorx may accept, reject, delay, pause or cancel any order where account eligibility, platform compatibility, operational capacity, fraud screening, payment confirmation or other reasonable operational considerations require review.
3.3 Your order is not considered fully activated until payment has been received and, where applicable, all information, materials, approvals and access details reasonably required to begin the Service have been provided.
3.4 Some Services may begin immediately after purchase or shortly after activation. By requesting immediate activation, account connection, priority handling or other early commencement of the Services, you expressly request that SocialWorx begin performance before the end of any otherwise applicable cancellation period.
4. CLIENT RESPONSIBILITIES
You are responsible for:
4.1 providing accurate account, contact, billing and service information;
4.2 ensuring that you own or are authorised to control the account, brand, business or digital asset for which you purchase Services;
4.3 providing the materials, credentials, approvals, content and instructions reasonably required to perform the Services;
4.4 ensuring that your account, content, offers and activities comply with applicable law and with the rules, policies and community guidelines of relevant third-party platforms; and
4.5 promptly informing SocialWorx of any restriction, security issue, suspension, lockout, limitation or material change affecting your account or the Services.
You acknowledge that delays, reduced performance or inability to perform may result from incomplete information, inaccurate information, lack of cooperation, platform limitations, security checks, verification requests or changes made by you or by third-party platforms.
5. ACCOUNT ACCESS AND CREDENTIALS
5.1 Certain Services may require access to your social media account or related systems in order to provide the selected Service.
5.2 You remain responsible for the lawful use of any account for which you purchase Services and for ensuring that you are authorised to grant access or provide materials relating to that account.
5.3 You are responsible for maintaining the security of your credentials outside SocialWorx’s control.
5.4 You must promptly notify SocialWorx of any unauthorised access, password change, security breach, account limitation, verification request or loss of access that may affect the Services.
5.5 SocialWorx is not liable for delays, interruptions, limitations or performance issues caused by third-party platform restrictions, credential changes, account lockouts, failed verification, security reviews or your failure to provide or maintain required access.
6. CLIENT CONTENT AND MATERIALS
6.1 Any text, images, videos, branding, instructions, data, access credentials, creative assets, links, account details or other materials you provide to SocialWorx (“Client Materials”) remain your property or the property of their respective owners.
6.2 You represent and warrant that:
(a) you have the right to provide the Client Materials to SocialWorx;
(b) the Client Materials do not infringe any third-party rights;
(c) the Client Materials do not contain unlawful, defamatory, fraudulent, infringing, harmful or malicious content; and
(d) SocialWorx’s use of the Client Materials for the purpose of delivering the Services will not violate applicable law.
6.3 You grant SocialWorx a limited, non-exclusive, worldwide, royalty-free licence to access, use, reproduce, adapt, transmit and process the Client Materials solely as reasonably necessary to provide, administer and support the Services.
7. FEES AND PAYMENT
7.1 By purchasing any Service, you agree to pay all applicable charges, including subscription fees, recurring fees, one-time fees, custom fees, taxes and any other amounts clearly disclosed at checkout, in an invoice or in other written communications from SocialWorx.
7.2 Unless otherwise stated, all fees are charged in advance.
7.3 You authorise SocialWorx and its payment processors to charge your selected payment method for all sums due in connection with your order or subscription.
7.4 If payment is declined, reversed, disputed, flagged or not received in full, SocialWorx may suspend activation, delay the start of the Service, pause the Services or cancel the order.
7.5 SocialWorx may change its pricing, packages, discounts and billing terms for future purchases or future renewal periods, subject to applicable law and any notice requirements that may apply.
8. SUBSCRIPTIONS, PREPAID PLANS AND AUTOMATIC RENEWAL
8.1 Some SocialWorx Services are offered on a subscription basis, including monthly, 6-month, annual or other recurring billing cycles.
8.2 Unless expressly stated otherwise at the time of purchase, subscriptions automatically renew for successive billing periods using the payment method on file at the then-current applicable rate.
8.3 By purchasing a subscription, you agree that:
(a) your subscription may renew automatically until cancelled;
(b) SocialWorx may charge the applicable renewal fee together with any taxes or mandatory charges, where applicable; and
(c) cancellation stops future renewals only and does not cancel or refund any billing period that has already started.
8.4 You may cancel a subscription before the next billing date by following the instructions provided by SocialWorx or by sending a written request through the contact details listed on the Website.
8.5 Monthly plans are billed monthly unless otherwise stated at checkout. Cancellation of a monthly plan prevents future monthly renewals but does not automatically create a right to a refund for a billing period that has already started.
8.6 6-month plans are prepaid and billed upfront for the full 6-month billing period at the applicable price displayed at checkout. Unless cancelled before the next renewal date, a 6-month plan will automatically renew for another 6-month billing period and the applicable renewal amount will be charged to the payment method on file.
8.7 Annual plans are prepaid and billed upfront for the full annual billing period at the applicable price displayed at checkout. Unless cancelled before the next renewal date, an annual plan will automatically renew for another annual billing period and the applicable renewal amount will be charged to the payment method on file.
8.8 Any discount applied to a 6-month or annual plan reflects the client’s commitment to and prepayment for the selected billing period. Monthly-equivalent pricing displayed on the Website is provided for comparison purposes only. The amount actually charged is the full prepaid amount displayed at checkout for the selected billing period.
8.9 You may cancel future renewals of a 6-month or annual plan at any time before the applicable next renewal date. Cancellation does not terminate the current prepaid billing period. Subject to these Terms, the Services will remain active until the end of the current prepaid billing period.
8.10 Cancellation of a prepaid 6-month or annual plan does not entitle you to a refund, credit or prorated reimbursement for unused time remaining in the current prepaid billing period, except where required by applicable law.
8.11 Where applicable law requires additional notices, cooling-off rights, reminders, cancellation rights or other subscription-related consumer protections, those rights and obligations apply to the extent required by law.
9. CANCELLATION OF SERVICES AND REFUNDS
9.1 Except where required by applicable law or expressly agreed by SocialWorx in writing, purchases and payments are final and non-refundable.
9.2 As a general rule, SocialWorx does not provide refunds, partial refunds, credits, compensation, goodwill reimbursements or billing adjustments for:
(a) monthly subscriptions;
(b) 6-month prepaid subscriptions;
(c) annual prepaid subscriptions;
(d) one-time fees;
(e) recurring fees;
(f) prepaid billing periods; or
(g) Services that have been activated, started, scheduled, reserved, partially delivered or fully delivered.
9.3 If a Service has been activated, started, scheduled, reserved for the client, partially performed or fully performed, the corresponding fees are non-refundable except where applicable law requires otherwise.
9.4 Cancellation of a subscription, discontinuation of the Services or a decision not to proceed after purchase does not create an automatic right to a refund for any billing period that has already started.
9.5 For 6-month and annual prepaid plans, cancellation affects future renewals only. The current prepaid billing period remains active until its scheduled end date, subject to these Terms.
9.6 Fees paid for a current 6-month or annual prepaid billing period are non-refundable and will not be prorated or partially refunded for unused time, except where a refund or other remedy is required by applicable law.
9.7 If you request immediate activation, account connection, priority handling, resource reservation or any other early commencement of the Services, you agree that SocialWorx may begin performance immediately after purchase or order activation.
9.8 Where applicable, you acknowledge that, to the extent permitted by applicable law, any statutory right to cancel may be reduced or lost once the Services have been fully performed or once performance has begun with your express request and acknowledgement, where the law permits this.
9.9 If SocialWorx approves a refund in circumstances where it is not legally required to do so, such refund is provided at SocialWorx’s discretion and does not create an obligation to provide refunds in similar circumstances in the future.
9.10 Any approved refund will ordinarily be returned to the original payment method unless otherwise required by law or agreed in writing.
9.11 Any chargeback, payment reversal or payment dispute initiated without first attempting to resolve the matter directly with SocialWorx may result in suspension of Services, dispute response, recovery action and any other lawful protective measures available to SocialWorx.
9.12 Nothing in these Terms limits or excludes any mandatory consumer rights or remedies that cannot lawfully be excluded, including statutory cancellation rights, refunds, proportionate reimbursement, remedies for non-performance or other protections that may apply under applicable law.
10. NO GUARANTEE OF RESULTS
10.1 SocialWorx provides Services on a professional, reasonable-efforts basis. However, SocialWorx does not guarantee any specific outcome, including:
(a) any particular number of followers;
(b) any specific engagement rate;
(c) any level of reach, views, clicks, enquiries, leads, sales or revenue;
(d) uninterrupted or continuous account growth;
(e) the absence of warnings, restrictions, verification checks or enforcement action by third-party platforms; or
(f) the continued effectiveness of any targeting approach or method over time.
10.2 Every social media account is different and results may vary considerably between accounts.
Results can be influenced by factors including the age and history of the account, how active the account is, posting frequency, content quality, the performance of Reels and Stories, existing likes and engagement, niche, competition, audience behaviour, audience responsiveness, seasonality and the client’s own activity.
10.3 The client’s own activity may also affect overall account performance. Regular posting, Reels, Stories, replying to comments and messages, engaging with the audience and maintaining an active profile may all contribute to how an account performs.
10.4 Results may also be affected by platform algorithm changes, policy changes, technical limitations, security checks, account restrictions and other circumstances outside SocialWorx’s control.
10.5 SocialWorx’s role is to provide the targeting, ongoing optimisation and support included in the selected plan. Because the factors affecting each account differ, results naturally vary from one account to another.
11. THIRD-PARTY PLATFORMS
11.1 SocialWorx is not Instagram, TikTok, Meta, X, YouTube or any other third-party platform, and is not endorsed by, sponsored by, operated by or officially affiliated with them unless expressly stated otherwise in writing.
11.2 You acknowledge that the Services may depend on third-party platforms, devices, systems, communications infrastructure, technical services and policies outside SocialWorx’s control.
11.3 SocialWorx is not liable for any action, inaction, restriction, suspension, lockout, platform decision, technical issue, policy change, interface change, enforcement step or account limitation imposed by a third-party platform.
11.4 You are responsible for complying with the terms, policies, community standards, advertising rules and account requirements of the third-party platforms you use.
12. INTELLECTUAL PROPERTY
12.1 The Website and all elements of the Services, including branding, logos, names, designs, text, graphics, interfaces, software, systems, methods, commercial materials, templates and proprietary know-how, are owned by SocialWorx or its licensors and are protected by applicable intellectual property laws.
12.2 Except as expressly stated in these Terms, nothing grants you any right, title, licence or interest in or to SocialWorx’s intellectual property.
12.3 You may not copy, reproduce, republish, sell, resell, modify, distribute, exploit, reverse engineer or create derivative works from any part of the Website or the Services without SocialWorx’s prior written consent.
13. ACCEPTABLE USE
You must not:
13.1 use the Website or Services for unlawful, fraudulent, abusive, misleading, harmful or infringing purposes;
13.2 use the Services in connection with spam, harassment, impersonation, scams or unlawful marketing practices;
13.3 request, encourage or require SocialWorx to act in a way that, in SocialWorx’s reasonable opinion, would create legal, operational, platform, reputational or security risk;
13.4 interfere with or disrupt the Website, the Services, payment flows, communications systems, support processes or any related infrastructure;
13.5 use bots, scraping, malware, exploits or unauthorised automation against the Website; or
13.6 attempt to gain unauthorised access to any account, system, dashboard, server, database or internal tool used by SocialWorx.
14. SUSPENSION AND TERMINATION
14.1 SocialWorx may suspend, restrict, pause or terminate access to the Website or Services, with or without notice, if:
(a) you breach these Terms;
(b) payment is not received or is disputed;
(c) you provide false, incomplete or misleading information;
(d) your conduct creates fraud, abuse, security, legal, operational or reputational risk;
(e) your account, content, offer or activity appears to violate law or platform rules; or
(f) continued performance becomes impossible, impractical or commercially unreasonable for technical, legal, regulatory, platform or operational reasons.
14.2 Suspension or termination does not affect any accrued rights, outstanding payment obligations or rights of action arising before termination.
14.3 Where a breach is capable of remedy, SocialWorx may, but is not obliged to, allow you an opportunity to correct the breach.
15. DISCLAIMERS
15.1 To the maximum extent permitted by law, the Website and Services are provided on an “as is” and “as available” basis.
15.2 SocialWorx disclaims warranties, representations and conditions to the maximum extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, uninterrupted availability or error-free operation.
15.3 SocialWorx does not warrant that the Website or Services will always be available, uninterrupted, timely or free from bugs, delays or third-party interference.
Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.
16. LIMITATION OF LIABILITY
16.1 To the maximum extent permitted by law, SocialWorx and its directors, officers, employees, contractors, service providers, agents and licensors shall not be liable for indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, revenue, business, goodwill, opportunity, anticipated savings, data or losses arising from account restrictions imposed by third parties.
16.2 To the maximum extent permitted by law, SocialWorx’s total aggregate liability arising out of or relating to the Website, the Services or these Terms shall not exceed the total amount actually paid by you to SocialWorx for the relevant Services during the twelve (12) months immediately preceding the event giving rise to the claim.
16.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless SocialWorx and its directors, officers, employees, contractors, agents and licensors from claims, liabilities, losses, damages, costs and expenses arising out of or related to:
17.1 your use of the Website or Services;
17.2 your breach of these Terms;
17.3 your Client Materials;
17.4 your account, content, instructions or activities;
17.5 your violation of applicable law; or
17.6 your infringement or misappropriation of third-party rights.
18. PRIVACY AND DATA
18.1 SocialWorx processes personal data in accordance with its Privacy Policy and applicable data protection law.
18.2 You are responsible for ensuring that any personal data, account data or third-party information you provide to SocialWorx has been collected and shared lawfully.
18.3 Where relevant, you acknowledge that SocialWorx may use third-party providers, communications tools, analytics tools, payment processors and hosting providers in connection with the Services.
19. CHANGES TO THESE TERMS
19.1 SocialWorx may update or modify these Terms from time to time.
19.2 The updated version becomes effective when posted on the Website unless a later effective date is stated.
19.3 Where required by applicable law, we will provide any notice required before material changes take effect.
19.4 Your continued use of the Website or Services after revised Terms become effective will be subject to the updated Terms, to the extent permitted by applicable law.
20. GENERAL TERMS
20.1 These Terms constitute the entire agreement between you and SocialWorx regarding the Website and the Services, except for any separate written agreement expressly entered into between you and SocialWorx.
20.2 If any provision of these Terms is found unlawful, invalid or unenforceable, the remaining provisions remain in full force and effect.
20.3 SocialWorx’s failure to enforce any right or provision of these Terms does not waive that right or provision.
20.4 You may not assign or transfer your rights or obligations under these Terms without SocialWorx’s prior written consent. SocialWorx may assign or transfer its rights and obligations as part of a business transfer, restructuring, subcontracting arrangement or operational change, subject to applicable law.
21. GOVERNING LAW AND JURISDICTION
21.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, unless mandatory law in your place of residence provides otherwise.
21.2 Subject to any mandatory consumer rights to bring claims in another competent forum, the courts of England and Wales shall have jurisdiction over disputes arising out of or in connection with these Terms, the Website or the Services.
22. CONTACT DETAILS
If you have any questions about these Terms, please contact:
SocialWorx LTD
Website: social-worx.com
Email: contact@social-worx.com
