Privacy Policy

SocialWorx respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, the legal basis for doing so, when we may share it, how long we keep it, and what rights you may have in relation to your personal data.

This Privacy Policy applies to the SocialWorx website, related pages, forms, accounts, and services.

1. Data Controller

For the purposes of this Privacy Policy, the data controller in relation to the SocialWorx website and services is SocialWorx.

If you have any questions about this Privacy Policy or about how your personal data is processed, you can contact us at: socialworx.io@gmail.com

2. What Personal Data We May Collect

Depending on how you interact with SocialWorx, we may collect the following categories of personal data:

  • name, username, and contact details, including email address and, where relevant, phone number;
  • account and order information;
  • information you provide through forms, email, support requests, or direct communication;
  • information necessary to set up, activate, manage, or support our services;
  • payment and transaction information, where relevant to an order or purchase;
  • technical data such as IP address, browser type, device type, language preference, referring pages, and timestamps;
  • website usage data, including pages viewed and interactions with the site;
  • cookie and similar tracking data.

3. How We Use Personal Data

We may use personal data for the following purposes:

  • to create and manage accounts;
  • to process purchases, payments, activation requests, and service delivery;
  • to communicate with you about orders, support, account setup, or service-related updates;
  • to provide customer support and respond to enquiries;
  • to improve our website, services, and user experience;
  • to monitor website performance, security, and misuse;
  • to comply with legal, tax, accounting, or regulatory obligations;
  • to send service messages and, where permitted, marketing communications.

4. Legal Bases for Processing

We process personal data on one or more of the following legal bases, as applicable:

  • Contract — where processing is necessary to create an account, process an order, activate a service, or otherwise provide requested services;
  • Legal obligation — where processing is required to comply with applicable law, regulation, tax, accounting, or reporting requirements;
  • Legitimate interests — where processing is necessary for operating, securing, improving, and administering our website and services, provided those interests are not overridden by your rights and freedoms;
  • Consent — where consent is required by law, including for certain cookies, analytics, or marketing activities. You may withdraw consent at any time.

5. Orders, Payments, and Service Setup

If you place an order or request activation of a service, we may collect and process the information necessary to confirm your order, process payment, communicate with you, and deliver the requested service.

Payments are processed through Stripe. When you make a payment, your payment information is processed by Stripe in accordance with its own privacy and security practices. We do not store full payment card details on our own servers.

6. Cookies and Similar Technologies

We use cookies and similar technologies to ensure the website functions properly, remember preferences, improve performance, and manage cookie consent choices.

We use Complianz | GDPR/CCPA Cookie Consent to manage cookie banners and user consent preferences on the website. Depending on how the site is configured, Complianz may store information about your consent choices so that your preferences can be respected on future visits.

Cookies may include strictly necessary cookies, functional cookies, analytics cookies, and marketing cookies. Where required by law, we request consent before placing non-essential cookies. You can manage your cookie preferences through our cookie banner and through your browser settings.

7. Sharing of Personal Data

We may share personal data only where reasonably necessary and appropriate, including with:

  • hosting and infrastructure providers;
  • Stripe, for payment processing and related transaction services;
  • website technology and consent management tools, including Complianz where relevant to cookie and consent management;
  • contractors or service providers acting on our behalf and subject to confidentiality and data protection obligations;
  • public authorities, regulators, courts, or law enforcement bodies where required by law or where necessary to protect our rights, users, or the public.

We do not sell your personal data.

8. International Data Transfers

Some of our service providers or technical platforms may be located outside your country, including outside the European Economic Area. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, including contractual and technical measures where required by applicable law.

9. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law or is necessary for legal, tax, accounting, security, or dispute resolution purposes.

In general:

  • account data is kept while the account remains active and for a reasonable period afterwards;
  • order and transaction records may be retained for legal, tax, and accounting purposes;
  • support communications may be retained for service history, dispute handling, and operational administration;
  • analytics and cookie-related data is retained according to the settings of the relevant tools and technologies in use.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed.

11. Your Rights

Depending on the laws that apply to you, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain types of processing;
  • request portability of personal data where applicable;
  • withdraw consent at any time where processing is based on consent;
  • request information about relevant automated decision-making, where applicable.

To exercise any of these rights, please contact us at: socialworx.io@gmail.com

12. Complaints

If you believe that your personal data is being processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent data protection authority in your jurisdiction. If you are located in the European Economic Area, you may generally complain to the supervisory authority in the country of your habitual residence, place of work, or the place of the alleged infringement.

13. Children

Our website and services are not intended for children under the age of 18, unless explicitly stated otherwise. We do not knowingly collect personal data from children where doing so would be unlawful.

14. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, policies, or content of those third parties, and we encourage you to review their privacy notices separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date. Continued use of the website after any update becomes effective will be treated as acceptance of the revised version, where permitted by law.

16. Contact

If you have any questions about this Privacy Policy or about how your personal data is processed, please contact:

SocialWorx
Email: socialworx.io@gmail.com

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