Privacy Policy
PRIVACY POLICY
SocialWorx respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what information we collect, how we use it, the legal
basis for doing so, when we may share it, how long we keep it, and what rights you
may have in relation to your personal data.
This Privacy Policy applies to the SocialWorx website, related pages, forms,
accounts and services.
1. DATA CONTROLLER
For the purposes of this Privacy Policy, the data controller in relation to the
SocialWorx website and services is SocialWorx LTD.
If you have any questions about this Privacy Policy or about how your personal
data is processed, you can contact us at:
Email:
contact@social-worx.com
2. WHAT PERSONAL DATA WE MAY COLLECT
Depending on how you interact with SocialWorx, we may collect the following
categories of personal data:
- name, username and contact details, including your email address and, where relevant, phone number;
- social media account information that you choose to provide to us;
- account and order information;
- information you provide through forms, email, live chat, support requests or direct communication;
- information reasonably necessary to connect, activate, manage and support the Services you purchase;
- audience preferences, niche information and other details you provide to help us deliver and optimise the Service;
- payment and transaction information relating to your purchases;
- technical information such as IP address, browser type, device type, language preference, referring pages and timestamps;
- website usage information, including pages viewed and interactions with the Website;
- cookie, consent and similar tracking information.
We only ask for information that is reasonably necessary for the relevant
purpose or Service.
3. HOW WE USE PERSONAL DATA
We may use personal data for the following purposes:
- to create and manage customer accounts;
- to process purchases and payments;
- to connect and activate Services;
- to deliver, manage and optimise the Services you purchase;
- to understand your preferred niche and audience targeting preferences;
- to communicate with you about your order, account, Service or subscription;
- to provide customer support and respond to enquiries;
- to manage billing, renewals, cancellations and account-related requests;
- to improve our Website, Services and user experience;
- to monitor Website performance, security and misuse;
- to prevent fraud and protect our Website, customers and Services;
- to comply with legal, tax, accounting and regulatory obligations;
- to send important service-related communications;
- to send marketing communications where permitted by law and, where required, with your consent.
4. LEGAL BASES FOR PROCESSING
We process personal data on one or more of the following legal bases,
depending on the circumstances:
Contract
Where processing is necessary to process an order, activate or deliver a
Service, manage your subscription or otherwise perform a contract with you.
Legal obligation
Where processing is required to comply with applicable legal, regulatory,
tax, accounting or reporting obligations.
Legitimate interests
Where processing is reasonably necessary for operating, securing,
administering and improving our Website and Services, communicating with
customers, preventing fraud and protecting our business, provided those
interests are not overridden by your rights and freedoms.
Consent
Where consent is required by law, including for certain cookies, analytics,
advertising technologies or marketing communications.
Where processing is based on consent, you may withdraw that consent at any time.
5. ORDERS, PAYMENTS AND SERVICE ACTIVATION
If you place an order or request activation of a Service, we may collect and
process the information reasonably necessary to confirm your order, process
payment, activate the Service, communicate with you and deliver the Service
you purchased.
Payments may be processed through third-party payment providers including
Stripe and GoCardless, depending on the
payment method you select.
When you make a payment, relevant payment and transaction information is
processed by the applicable payment provider in accordance with its own
privacy and security practices.
SocialWorx does not store full payment card details on its own servers.
Where you choose a bank payment method, the applicable bank payment provider
may process the banking information necessary to complete and manage the
transaction or recurring payment.
We may retain limited transaction information such as payment status,
transaction reference, amount, currency, billing date and payment provider
where necessary for billing, accounting, customer support and legal purposes.
6. SOCIAL MEDIA ACCOUNT INFORMATION
Some SocialWorx Services require your Instagram or TikTok account to be
connected before the Service can begin.
Where relevant, we may process account information and other details
reasonably necessary to activate, manage and support the Service.
This may include information relating to your account, username, selected
platform, preferred niche, audience preferences and service configuration.
You remain responsible for maintaining the security of your own account and
for ensuring that any information or account access you provide to SocialWorx
is provided lawfully.
We do not use your social media account information for unrelated purposes.
7. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to help the Website function
properly, remember preferences, understand Website usage, improve performance
and manage consent choices.
We use Complianz to manage the cookie banner and visitor
consent preferences on the Website.
Complianz may store information about your consent choices so that those
preferences can be respected on future visits.
Depending on your consent choices and the Website configuration, cookies and
similar technologies may include:
- strictly necessary cookies;
- functional cookies;
- analytics cookies;
- advertising and marketing cookies.
Where required by law, non-essential cookies are not activated until the
appropriate consent has been provided.
You can manage or change your cookie preferences through the cookie controls
available on the Website and through your browser settings.
8. ANALYTICS AND ADVERTISING TECHNOLOGIES
Where permitted by law and based on your consent where required, we may use
Google services and similar technologies to understand Website usage, measure
Website performance and measure advertising effectiveness.
These technologies may process information such as:
- IP address;
- browser and device information;
- pages viewed;
- referring pages;
- Website interactions;
- advertising interaction data;
- purchase or conversion events;
- cookie or device identifiers where applicable.
We use these technologies to understand how visitors use the Website and to
measure the effectiveness of our marketing.
Where consent is required, analytics or advertising technologies are used
according to the consent choices you make through our cookie banner.
9. LIVE CHAT AND CUSTOMER SUPPORT
SocialWorx may provide live chat and other customer support tools on the Website.
If you use live chat, contact forms, email or other support channels, we may
process the information you provide in order to respond to your enquiry and
provide support.
We currently use Crisp for live chat and customer
communication functionality.
Information processed through live chat may include your message, contact
information, technical information and other information you voluntarily
provide during the conversation.
Please avoid sending unnecessary sensitive personal information through live chat.
10. SHARING OF PERSONAL DATA
We may share personal data where reasonably necessary to operate the Website
and provide our Services.
This may include sharing information with:
- hosting and infrastructure providers;
- Stripe for card payment processing and related transaction services;
- GoCardless for bank payment processing and related transaction services;
- Google where analytics, advertising measurement or related technologies are enabled;
- Complianz in connection with cookie and consent management;
- Crisp in connection with live chat and customer support;
- technical, communications and security providers;
- professional advisers such as accountants or legal advisers where reasonably necessary;
- contractors or service providers acting on our behalf and subject to appropriate confidentiality and data protection obligations;
- public authorities, regulators, courts or law enforcement bodies where required by law or where reasonably necessary to protect our legal rights or the rights of others.
We do not sell your personal data.
11. INTERNATIONAL DATA TRANSFERS
Some of our service providers, technical platforms or other recipients may
process personal data outside your country, including outside the United
Kingdom or European Economic Area.
Where personal data is transferred internationally, we take reasonable steps
to ensure that appropriate safeguards are used where required by applicable
data protection law.
Depending on the destination and provider, these safeguards may include
adequacy decisions, approved contractual safeguards or other legally
recognised transfer mechanisms.
12. DATA RETENTION
We keep personal data only for as long as reasonably necessary for the
purposes for which it was collected, unless a longer retention period is
required or permitted by law.
In general:
- customer and account information may be retained while you use our Services and for a reasonable period afterwards;
- order, billing and transaction records may be retained for legal, tax, accounting and financial reporting purposes;
- support communications may be retained for customer service history, dispute handling, security and operational administration;
- information relating to subscriptions may be retained where necessary to manage renewals, cancellations and payment history;
- analytics and cookie-related information is retained according to the settings and retention periods of the relevant technologies and consent choices;
- information may be retained for longer where reasonably necessary to establish, exercise or defend legal claims.
When personal data is no longer reasonably required, we may delete or anonymise it.
13. DATA SECURITY
We implement reasonable technical and organisational measures designed to
protect personal data against unauthorised access, loss, misuse, disclosure,
alteration or destruction.
These measures may include access controls, secure service providers, account
security procedures and technical safeguards appropriate to the nature of the
information being processed.
However, no method of transmission over the internet or method of electronic
storage is completely secure, and absolute security cannot be guaranteed.
14. YOUR RIGHTS
Depending on the laws that apply to you, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain types of processing;
- request portability of personal data where applicable;
- withdraw consent at any time where processing is based on consent;
- object to direct marketing;
- request information about relevant automated decision-making where applicable;
- lodge a complaint with an appropriate data protection authority.
These rights may be subject to legal limitations or exceptions depending on
the circumstances.
To exercise any of these rights, contact:
We may need to verify your identity before completing certain privacy requests.
15. MARKETING COMMUNICATIONS
Where permitted by law, SocialWorx may send you information about Services,
updates, offers or other relevant communications.
Where consent is required for marketing, we will request it before sending
such communications.
You may unsubscribe from marketing communications at any time by using the
unsubscribe option provided in the communication or by contacting:
Unsubscribing from marketing does not prevent us from sending important
transactional or service-related messages relating to an active account,
subscription or purchase.
16. COMPLAINTS
If you believe that your personal data is being processed in violation of
applicable data protection law, you may have the right to lodge a complaint
with the competent data protection authority in your jurisdiction.
If you are located in the European Economic Area, you may generally contact
the supervisory authority in the country of your habitual residence, place
of work or place of the alleged infringement.
If you are located in the United Kingdom, you may have the right to raise a
complaint with the Information Commissioner’s Office (ICO).
We would also welcome the opportunity to address your concern directly.
You can contact us at:
17. CHILDREN
Our Website and Services are intended for people aged 18 and over unless
explicitly stated otherwise.
We do not knowingly collect personal data from children where doing so would
be unlawful.
If we become aware that personal data relating to a child has been collected
unlawfully, we will take appropriate steps to delete it where required.
18. THIRD-PARTY LINKS
Our Website may contain links to third-party websites, services or platforms.
SocialWorx is not responsible for the privacy practices, security practices,
policies or content of those third parties.
We encourage you to review the privacy notice of any third-party service
before providing personal information to it.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our
Services, technologies, providers, legal requirements or privacy practices.
The most current version will be published on this page.
Where required by applicable law, we will provide appropriate notice of
material changes.
20. CONTACT
If you have any questions about this Privacy Policy, your personal data or how
SocialWorx handles privacy matters, please contact:
SocialWorx LTD
Website: social-worx.com
Email:
contact@social-worx.com